Failures in the Xbox library now: Microsoft asks for patience and ensures it’s not the user’s fault

Microsoft is investigating errors in the Xbox game library and asks for patience.

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The Xbox community has started to notice issues with the display of their digital libraries, an error that is affecting both console and PC and mobile apps. Some users report that their games are not appearing, loading incomplete or directly showing error messages when trying to access.

Microsoft has publicly acknowledged the issue and assures that its engineers are working to resolve it. The official message indicates that the team is aware of the situation and will provide updates as they progress in the solution. In the meantime, they recommend following the evolution of the incident through the Xbox status panel or official channels.

Problems with the Xbox game library: what’s happening

According to the statement, the error directly affects the visibility of the digital library, making it impossible to consult purchased, installed, or subscription-linked games like Game Pass. This is not a fault related to suspended accounts or licensing issues: it’s a widespread incident on the servers.

Microsoft has thanked players for their patience while they work to restore normal functionality. No estimated resolution time has been given, but the company’s reports indicate that they are already applying corrections.

We are aware that users are having issues viewing their Games Libraries. Thank you for your patience while our engineers address this issue. For updates, please follow along here or on https://t.co/PzAdjUXo7T.

— Xbox Support (@XboxSupport) November 21, 2025