Issues with Xbox Store purchases: Microsoft confirms the incident

Microsoft is investigating a fault that prevents completing purchases from the Xbox app.

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If you’re trying to buy something on the Xbox Store from your mobile device and it won’t let you, don’t worry, it’s not you: Microsoft has confirmed an active issue with the Xbox mobile app that’s affecting digital purchases. Currently, the incident is causing numerous transactions to not complete normally.

The notice came directly from Xbox’s official channels, where the team acknowledges the fault and confirms they’re already working on a solution. In the meantime, they recommend using other methods to acquire games, DLC, or subscriptions.

How to buy while the incident lasts

According to Microsoft, these are the alternatives that work for now:

• Buy directly from your Xbox console
• Buy from Xbox.com

Both options process transactions normally while the app issue is being investigated.

Microsoft is already working on a fix

The company has indicated that they’ll provide updates on their official account and support website. Although they haven’t detailed the cause of the error, they stress that the problem is limited to the mobile app and doesn’t affect the web store or consoles.

For those who were planning to take advantage of deals or renew their subscriptions, these alternative routes allow you to continue doing so without waiting for a resolution.

The incident remains open, but with official confirmation and provisional solutions, the Xbox store continues to operate from other devices.