Xbox Cloud Gaming failed with error 403: steps to fix it

Several users receive the 403 error when starting cloud games on Xbox.

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The last few hours have been complicated for those trying to play in the cloud from mobile devices and browsers. Various users are reporting the error 403 when starting sessions on Xbox Cloud Gaming, especially from iPhone, iPad, and Android devices, both on Safari and Chrome.

Although the Xbox status page indicates that everything is working normally, the community agrees that the service is not responding as it should. Some have even tried clearing the cache, signing in again, or using a different browser without success.

What players are saying

• On iPhone and iPad: the error appears when loading the cloud, even when accessing from bookmarks or direct links.

• On Android: it also occurs when opening games via browser.

• VPN protections: a user claims that disabling Surfshark’s “Real-Time Protection” allowed temporary access.

• Widespread failure: other players point out that the website “is down” and that the problem occurred about a month ago.

What you can do while Microsoft fixes it

• Try from console or PC, where the service is still working.

• If you use a VPN, disable filtering features that may block Xbox domains.

• Periodically check the official service status on xbox.com/support.

For now, everything points to a temporary failure of the cloud service, especially on mobile browsers. If you experience the error 403, you’re not alone. Microsoft should update the service status in the next few hours.