Problems with purchases from the Xbox Store: Microsoft confirms the incident

Microsoft is investigating a glitch that prevents completing purchases from the Xbox app.

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If you’re trying to buy something from the Xbox Store on your mobile device and it’s not letting you, don’t worry, it’s not you: Microsoft has confirmed an active issue with the Xbox mobile app that’s affecting digital purchases. Currently, the issue is causing numerous transactions to not complete normally.

The notice came directly from Xbox’s official channels, where the team acknowledges the fault and confirms they’re already working on a solution. In the meantime, they recommend using other methods to acquire games, DLC, or subscriptions.

How to buy while the issue persists

According to Microsoft, these alternatives are working for now:

• Buy directly from your Xbox console
• Buy from Xbox.com

Both options process transactions normally while the app issue is being investigated.

Microsoft is already working on a fix

The company has indicated that they’ll provide updates on their official account and support website. Although they haven’t detailed the cause of the error, they stress that the problem is limited to the mobile app and doesn’t affect the web store or consoles.

For those who were planning to take advantage of deals or renew their subscriptions, these alternative methods allow you to continue doing so without waiting for a resolution.

The issue remains open, but with official confirmation and provisional solutions, the Xbox store continues to operate from other devices.