It’s not you, the Rewards are failing and Microsoft gives you some solutions

Some users are having trouble receiving their codes when redeeming rewards.

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On August 5, Microsoft alerted all users that they were experiencing issues with Rewards points. These rewards, offered by the Redmond company, are typically unlocked by completing missions, such as searching on Bing, playing games, or making purchases on the Microsoft Store.

Through their official support account on X for Rewards, Microsoft warned that some Xbox users were seeing their weekly streaks reset even after completing tasks, and that they were investigating the issue at the time. Just a few hours later, the problem seemed to have been mitigated.

What to do if you don’t receive your reward when redeeming a code

It seems that this has triggered an additional problem, which is the absence of an email when redeeming your points. Yes, I know, it’s a big hassle, but fortunately, the company offers an alternative solution so you don’t miss out on your prize. This is the official response if you’re having issues:

If you redeem a reward and don’t receive an email immediately, don’t worry. You can get your code from your order history. From http://rewards.bing.com, go to Redeem > Order history > and click Get code next to your order.

Have you experienced this problem? If so, share your experience with us in the comments.