Don’t be alarmed if you received a welcome email to Xbox Game Pass Ultimate

Confused users by a welcome email from Xbox Game Pass Ultimate.

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If you’ve opened your inbox and been surprised by a message from Microsoft saying “Welcome to Xbox Game Pass Ultimate”, don’t worry: it’s not a scam or a hack. Everything suggests that Microsoft has sent an automated email by mistake to users who already had an active subscription for years.

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Confusion spread quickly across forums like Reddit and X, where many players confirmed they had received the same message, despite not having renewed or changed anything in their account. In all cases, the email came from an official Microsoft address, which rules out any phishing attempt.

If you received a welcome email from Xbox Game Pass Ultimate, don’t worry: Microsoft sent it by mistake

According to affected users, the email doesn’t change the subscription status in any way: it doesn’t imply charges, renewals, or changes to the current plan. It simply seems to be a glitch in Xbox’s internal notification system.

I also received the same email and I have Ultimate until 2028, commented one user on Reddit. Other players confirmed that the message is identical to the one sent to new subscribers, but without any visible changes to their accounts.

In short, there’s no reason to worry. If you also received this welcome message from Xbox Game Pass Ultimate, you can ignore it with complete peace of mind: your subscription remains the same.