Ubisoft responds to one million signatures of Stop Killing Games: “It can’t provide support forever

The CEO of Ubisoft assures that "you can't provide support for all games forever".

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Ubisoft is once again under scrutiny. Following the definitive closure of The Crew in 2024 and the abandonment of titles like XDefiant, the European campaign Stop Killing Games has surpassed one million signatures. Its objective is clear: to protect players’ rights against games that disappear despite being purchased. This week, Yves Guillemot has publicly responded to the initiative during a shareholders’ meeting.

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The executive has ensured that Ubisoft offers support and services “24/7” while games are active, and that players are always informed about the terms of use and the possibility of closure. However, his stance has been firm: “It’s impossible to maintain support for all games forever”.

Ubisoft defends its closures and cites The Crew as an example

According to Guillemot, titles like The Crew informed players from the start that they required a permanent connection and that Ubisoft could deactivate their services with 30 days’ notice. This was included both on the game’s box and in the legal terms, although many players still consider this warning insufficient. The Stop Killing Games movement questions whether these practices are compatible with European legislation and could lead to regulatory measures.

During the meeting, the CEO also mentioned a 2024 offer, where The Crew 2 could be purchased for just €1, as a gesture to those who had lost access to the original. However, this has been seen by players as a palliative measure, not a real solution, as it does not allow them to keep the game they paid for.

As the campaign advances in the European Parliament, Ubisoft insists that it is “listening to feedback” and reviewing its communication model with players. Nevertheless, the trust of part of the community continues to erode every time a purchased game becomes unplayable, something that could change the legal framework in the future.